Premium Customer Support for Retail companies in Los Angeles
Get an 24/7 embedded CX team that feels like an extension of your Los Angeles team.
This strategy call is 100% at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts aim to achieve excellence for each of our retail clients.
Here are some key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Companies in Los Angeles prefer
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
We've developed implementation process are so tight, we get most partners are up and running in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your retail customers in Los Angeles and beyond across all time zones, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed natively inside your CRM, using your macros.
Full Visibility
Access to live reports, real-time quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email & Ticketing
- Chat Support
- Phone Support
- Social Media Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Data We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a meeting with one of our CX experts today.
Our audits, consultations, and implementation plans are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Retail Business?
Touch Support is the perfect fit for businesses in Los Angeles who:
- Are growing so quickly for their internal team to handle the volume.
- Require 24/7 support without staffing 3 shifts.
- Have inconsistent quality across agents or agents.
- Want multilingual coverage but can't hire natively for each language.
- Want to cut CX spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
