Top-Rated Customer Support for Retail companies in Slovenia
Get a 24/7 integrated CX team that feels like a part of your Slovenia team.
Your free consultation is 100% free of charge, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams strive to drive excellence for each of our retail partners.
Here are a few key KPIs we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Retail Businesses in Slovenia trust
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
We've developed onboarding procedures are so tight, we get most clients go live in under 7 days.
Multilingual. Multichannel. 24/7.
Meet your retail clients in Slovenia and beyond 24/7, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work natively inside your CRM, mastering your playbooks.
You See What We See
Access to live reports, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Support
- Email & Ticketing
- Chat Support
- Phone Support
- Community Monitoring
Systems We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Reporting We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Schedule a consultation with a retail support specialist now.
Your audits, consultations, and implementation plans are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for retail businesses that:
- Are scaling rapidly for their internal team to keep up.
- Want 24/7 support without managing three internal shifts.
- Are seeing variable QA scores between agents and channels.
- Require multilingual coverage but can't hire natively for each language.
- Need to lower customer service costs while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
