Premium Customer Service for SaaS companies in Italy
Build an 24/7 embedded CX workforce that acts just like a part of your Italy team.
Your audit and consultation are completely free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our support teams work hard to achieve outstanding results for all of our saas partners in Italy and beyond.
Here are some key benchmarks we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in Italy choose
Touch Support for CX
Go Live within 7 Days
We've got onboarding procedures is so streamlined, most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your saas customers in Italy and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work directly inside your helpdesk, using your brand standards.
Full Visibility
Access to transparent dashboards, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email + Ticket Management
- Proactive Chat
- Voice
- Social Monitoring
Your Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Book a meeting with one of our CX experts today.
Your free audit, consultation, & quotes are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for companies who:
- Are expanding rapidly for their in-house team to keep up.
- Need always-on support without the headache of staffing 3 shifts.
- Struggle with inconsistent quality across support interactions and agents.
- Want multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to lower customer service costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
