Expert Customer Support for SaaS companies in Miami
Get a 24/7 embedded CX workforce that feels just like an extension of your Miami team.
Your audit and consultation are 100% free, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams strive to deliver excellence for all of our saas partners.
Here's a look at a few key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Companies in Miami prefer
Touch Support for Their Customer Support
Go Live in 7 Days or Less
We've developed onboarding SOPs is so streamlined, we get most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your saas clients in Miami and beyond 24/7, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team operate natively within your CRM, following your macros.
No Secrets, Just Results
Receive Live dashboards, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email Support + Ticket Management
- Live Chat
- Voice
- Social Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Miami?
Request a consultation with a CX outsourcing expert today.
Our free audit, consultation, & quotes are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your SaaS Business?
Touch Support is designed for saas companies who:
- Are expanding rapidly for their internal team to handle the volume.
- Want 24/7 support without the headache of staffing 3 shifts.
- Are seeing inconsistent QA scores between support interactions or channels.
- Need multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Want to lower CX spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
