Top-Rated Customer Support for SaaS companies in Mississippi
Deploy a 24/7 embedded CX workforce which feels like an extension of your Mississippi team.
This initial audit is 100% at no cost.
Our Stats
OUR PROVEN RESULTS
Our customer support experts aim to drive real-world success for each of our saas clients.
Here are some key KPIs we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in Mississippi trust
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
Our onboarding procedures is so refined, most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your saas clients in Mississippi and beyond 24/7, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team operate directly inside your CRM, following your exact workflows.
You See What We See
Access to transparent dashboards, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email & Ticketing
- Proactive Chat
- Voice
- Community Monitoring
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
KPIs We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Mississippi?
Schedule a call with a saas support specialist now.
Our strategy calls and quotes are totally free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for businesses in Mississippi that:
- Are scaling so quickly for their in-house team to keep up.
- Require round-the-clock support without the cost of staffing three internal shifts.
- Struggle with inconsistent QA scores across support interactions or agents.
- Need multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Need to reduce customer service spending without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
