Premium Customer Service for SaaS companies in New Jersey
Get an 24/7 embedded CX workforce that operates like an extension of your New Jersey office.
This audit and consultation are entirely free of charge, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated support teams aim to drive excellence for all of our saas partners.
Here's a look at a few key benchmarks we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Companies in New Jersey choose
Touch Support for CX Outsourcing
Live in 7 Days or Less
Our implementation process is so tight, we get most partners are up and running in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your saas customers in New Jersey and beyond 24/7, in the language they speak, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists work directly within your CRM, mastering your brand standards.
You See What We See
Access to transparent reports, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticketing
- Live Chat
- Phone Support
- Social Media Support
Systems We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
KPIs We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a call with a saas support specialist today.
Your audits, consultations, and implementation plans are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for saas businesses that:
- Are expanding rapidly for their in-house team to keep up.
- Need round-the-clock support without hiring for 3 shifts.
- Have variable quality between agents or agents.
- Require multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Want to lower customer service overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
