Top-Rated Customer Service for SaaS companies in New Jersey
Get an 24/7 integrated CX team which feels just like an extension of your New Jersey office.
The audit and consultation are entirely at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists aim to deliver excellence for all of our saas partners.
Here's a look at a few key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in New Jersey trust
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
Our onboarding procedures are so streamlined, we get most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your saas clients in New Jersey and beyond across all time zones, in the language they speak, & on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team work directly inside your helpdesk, using your brand standards.
Full Visibility
Access to live reports, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email Support + Ticketing
- Chat Support
- Phone Support
- Community Monitoring
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Provide
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Request a call with one of our CX experts today.
Our strategy calls and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with saas businesses that:
- Are growing rapidly for their in-house team to keep up.
- Require round-the-clock support without staffing three internal shifts.
- Have inconsistent QA scores between tickets and agents.
- Need multi-language coverage but cannot hire natively for each language.
- Need to cut support spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
