Top-Rated Customer Support for SaaS companies in North Carolina
Deploy a 24/7 embedded CX workforce which operates like a part of your North Carolina office.
The audit & consultation are completely at no cost.
Our Stats
KEY METRICS WE LOVE
Our support teams aim to achieve real-world success for each of our saas clients.
Here are a few key metrics we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Businesses in North Carolina trust
Touch Support for Their Customer Support
Live in Under a Week
Our implementation process is so tight, most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your saas customers in North Carolina and beyond 24/7, in the language they speak, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate directly within your helpdesk, mastering your brand standards.
You See What We See
Access to live reports, real-time QA scores, and analytics your team in North Carolina can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticketing
- Proactive Chat
- Voice
- Social Media Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Metrics We Measure
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a call with a saas support specialist now.
Our strategy calls and implementation plans are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with businesses in North Carolina that:
- Are scaling rapidly for their in-house team to handle the volume.
- Want always-on support without hiring for 3 shifts.
- Are seeing variable quality between support interactions and channels.
- Need multilingual coverage but don't want to hire native speakers for each language.
- Need to cut support spending while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
