Top-Rated Customer Support for SaaS companies in North Dakota
Get a 24/7 embedded CX workforce which operates just like a part of your North Dakota office.
The initial audit is totally free of charge.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts strive to drive outstanding results for all of our saas clients.
Here are a few key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in North Dakota choose
Touch Support for CX Outsourcing
Up and Running within 7 Days
Our onboarding SOPs are so refined, we get most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your saas customers in North Dakota and beyond 24/7, in the language they speak, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team operate natively inside your CRM, using your SOPs.
No Secrets, Just Results
Access to live dashboards, live quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Phone Support
- Community Monitoring
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in North Dakota?
Request a meeting with a saas support specialist now.
Our audits, consultations, and quotes are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for saas businesses that:
- Are growing so quickly for their in-house team to handle the volume.
- Need always-on support without staffing three separate shifts.
- Are seeing uneven quality between agents or agents.
- Require multilingual coverage but don't want to hire native speakers for each language.
- Want to reduce customer service overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
