Premium Customer Support for SaaS companies in Ohio
Deploy a 24/7 embedded CX team that operates just like a part of your Ohio office.
Your strategy call is 100% at no cost, no commitment required.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams aim to drive outstanding results for all of our saas partners in Ohio and beyond.
Here's a look at a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Companies in Ohio prefer
Touch Support for CX
Go Live in 7 Days or Less
Our implementation process are so streamlined, most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your saas clients in Ohio and beyond across all time zones, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team embed natively within your CRM, following your SOPs.
No Secrets, Just Results
Receive Live reports, live quality audits, and reporting your team in Ohio can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support & Ticket Management
- Live Chat
- Voice
- Social Media Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Ohio?
Request a consultation with a saas support specialist today.
Your strategy calls and quotes are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for companies that:
- Are growing rapidly for their in-house team to handle the volume.
- Want always-on support without hiring for three separate shifts.
- Are seeing variable QA scores across agents and agents.
- Need multi-language coverage but find it {hard|difficult} to hire native speakers for each language.
- Need to control customer service costs without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
