Premium Customer Service for SaaS companies in Oklahoma
Build an 24/7 embedded CX team which feels like a part of your Oklahoma team.
Your audit & consultation are completely at no cost, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our CX specialists work hard to achieve outstanding results for each of our saas partners.
Here's a look at a few key metrics we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Companies in Oklahoma choose
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've developed implementation process are so tight, most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your saas customers in Oklahoma and beyond 24/7, in their language, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate natively within your CRM, following your playbooks.
You See What We See
Access to transparent reports, live QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support & Ticketing
- Live Chat
- Phone Support
- Community Support
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Provide
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Book a consultation with one of our CX experts now.
Your audits, consultations, and implementation plans are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for saas businesses who:
- Are growing rapidly for their in-house team to handle the volume.
- Need 24/7 support without the cost of staffing 3 shifts.
- Are seeing uneven QA scores across tickets or channels.
- Require multi-language coverage but cannot hire native agents for each language.
- Want to lower support spending while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
