Top-Rated Customer Service for SaaS companies in Pennsylvania
Deploy a 24/7 embedded CX team which feels like a part of your Pennsylvania office.
The audit & consultation are 100% free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our CX specialists work hard to deliver excellence for all of our saas partners.
Here's a look at some key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in Pennsylvania prefer
Touch Support for CX
Go Live in 7 Days or Less
We've got onboarding SOPs are so refined, we get most partners go live within just a week.
Global, 24/7, Omnichannel Coverage
Serve your saas customers in Pennsylvania and beyond 24/7, in the language they speak, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work directly within your helpdesk, mastering your exact workflows.
Full Visibility
Receive Live dashboards, real-time quality audits, and analytics your team in Pennsylvania can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email & Ticketing
- Proactive Chat
- Voice
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
KPIs We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Pennsylvania?
Request a meeting with one of our CX experts today.
Our audits, consultations, and quotes are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for saas companies who:
- Are scaling rapidly for their internal team to keep up.
- Need round-the-clock support without managing three separate shifts.
- Struggle with variable QA scores across support interactions and channels.
- Need multilingual coverage but cannot hire natively for each language.
- Want to lower customer service overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
