Expert Customer Support for SaaS companies in Slovenia
Get an 24/7 integrated CX team that acts like a part of your Slovenia office.
This initial audit is entirely free.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams aim to achieve excellence for all of our saas clients in Slovenia and beyond.
Here are some key KPIs we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Businesses in Slovenia prefer
Touch Support for CX Outsourcing
Go Live in Under a Week
Our implementation playbook are so streamlined, we get most clients are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your saas clients in Slovenia and beyond 24/7, in their language, & on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our agents embed natively within your CRM, using your playbooks.
Full Visibility
Access to live reports, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email & Ticket Management
- Live Chat
- Voice
- Community Support
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Schedule a call with a saas support specialist today.
Our strategy calls and quotes are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support excels with businesses in Slovenia who:
- Are growing too fast for their in-house team to handle the volume.
- Require always-on support without managing 3 shifts.
- Are seeing variable quality across agents or agents.
- Need multilingual coverage but find it {hard|difficult} to hire native agents for each language.
- Need to lower customer service costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
