Expert Customer Support for SaaS companies in South Carolina
Get a 24/7 embedded CX team which operates like an extension of your South Carolina office.
The strategy call is entirely free of charge, no commitment required.
Our Stats
DATA THAT DRIVES US
Our support teams work hard to achieve real-world success for each of our saas partners in South Carolina and beyond.
Here are some key benchmarks we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in South Carolina select
Touch Support for CX Outsourcing
Up and Running in Under a Week
Our implementation playbook are so refined, most clients are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Serve your saas customers in South Carolina and beyond 24/7, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists embed natively within your helpdesk, mastering your brand standards.
You See What We See
Access to live reports, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email + Ticket Management
- Chat Support
- Inbound Voice
- Social Monitoring
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Book a call with one of our CX experts today.
Our free audit, consultation, & implementation plans are completely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is the perfect fit for saas businesses that:
- Are growing too fast for their internal team to handle the volume.
- Need 24/7 support without the cost of staffing 3 shifts.
- Have variable quality across tickets and channels.
- Want multilingual coverage but can't hire natively for each language.
- Want to reduce CX spending without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
