Expert Customer Support for SaaS companies in Sweden
Build a 24/7 embedded CX team that feels just like a part of your Sweden team.
Your audit & consultation are completely at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts work hard to achieve outstanding results for each of our saas partners.
Here are a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Companies in Sweden prefer
Touch Support for CX Outsourcing
Up and Running in Under a Week
We've developed implementation playbook are so streamlined, we get most partners are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Serve your saas clients in Sweden and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team operate directly inside your CRM, following your brand voice.
Full Visibility
Access to live dashboards, live quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support + Ticketing
- Chat Support
- Phone Support
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Metrics We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Book a meeting with a CX outsourcing expert now.
Your strategy calls and quotes are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for saas companies that:
- Are expanding rapidly for their in-house team to handle the volume.
- Require 24/7 support without staffing three internal shifts.
- Have uneven QA scores across agents and channels.
- Need multi-language coverage but cannot hire native speakers for each language.
- Want to reduce support spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
