Top-Rated Customer Service for SaaS companies in Texas
Deploy a 24/7 integrated CX team which operates just like a part of your Texas team.
The strategy call is entirely free of charge, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists strive to drive excellence for each of our saas clients in Texas and beyond.
Here are some key KPIs we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why SaaS Companies in Texas prefer
Touch Support for CX Outsourcing
Up and Running within 7 Days
We've got onboarding SOPs is so tight, we get most clients go live within just a week.
24/7 Omnichannel & Multilingual Support
Support your saas clients in Texas and beyond across all time zones, in their language, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team work natively within your CRM, using your exact workflows.
No Secrets, Just Results
Access to transparent dashboards, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email Support & Ticket Management
- Live Chat
- Phone Support
- Social Media Monitoring
Systems We Support
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
KPIs We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a consultation with a CX outsourcing expert now.
Your free audit, consultation, & implementation plans are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your SaaS Business?
Touch Support is the perfect fit for companies that:
- Are scaling too fast for their in-house team to keep up.
- Want round-the-clock support without hiring for three separate shifts.
- Are seeing uneven QA scores across tickets and agents.
- Require multi-language coverage but don't want to hire natively in-house.
- Want to cut CX costs while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
