Premium Customer Service for Software companies in Alabama
Build an 24/7 embedded CX workforce that operates like a part of your Alabama team.
This strategy call is completely free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to achieve real-world success for each of our software partners.
Here are a few key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Alabama choose
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
Our onboarding SOPs are so refined, we get most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your software customers in Alabama and beyond across all time zones, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents embed directly within your helpdesk, following your exact workflows.
Full Visibility
Get Transparent dashboards, live QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Channel Coverage
- Email Support & Ticketing
- Chat Support
- Voice
- Social Monitoring
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Key Metrics We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Schedule a call with a software support specialist today.
Our audits, consultations, and quotes are 100% at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for companies that:
- Are scaling rapidly for their in-house team to keep up.
- Require 24/7 support without the headache of staffing 3 shifts.
- Are seeing inconsistent QA scores between agents or agents.
- Require multilingual coverage but cannot hire native speakers in-house.
- Want to reduce CX spending while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
