Premium Customer Support for Software companies in Arkansas
Build a 24/7 integrated CX team which feels like a part of your Arkansas team.
This audit & consultation are 100% free, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams aim to drive real-world success for all of our software clients in Arkansas and beyond.
Here's a look at some key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Companies in Arkansas trust
Touch Support for Their Customer Support
Live within 7 Days
Our onboarding SOPs are so tight, we get most clients are up and running in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your software clients in Arkansas and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists embed natively within your helpdesk, following your brand voice.
Complete Transparency
Receive Live reports, live quality audits, and analytics your team in Arkansas can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email Support & Ticketing
- Chat Support
- Voice
- Social Monitoring
Systems We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Request a consultation with a CX outsourcing expert now.
Our free audit, consultation, & implementation plans are totally free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for businesses in Arkansas that:
- Are scaling too fast for their in-house team to handle the volume.
- Require always-on support without managing 3 shifts.
- Have variable QA scores between tickets and agents.
- Require multi-language coverage but can't hire native speakers in-house.
- Need to reduce CX costs while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
