Expert Customer Service for Software companies in Atlanta
Build an 24/7 embedded CX workforce which acts just like an extension of your Atlanta team.
The initial audit is totally at no cost, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams work hard to achieve excellence for each of our software clients in Atlanta and beyond.
Here's a look at a few key metrics we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Atlanta select
Touch Support for CX
Go Live in Under a Week
Our implementation playbook are so streamlined, we get most partners are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Meet your software customers in Atlanta and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate directly within your CRM, using your brand standards.
No Secrets, Just Results
Get Transparent dashboards, real-time QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email & Ticketing
- Chat Support
- Voice
- Social Media Monitoring
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
KPIs We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Schedule a consultation with one of our CX experts now.
Our audits, consultations, and quotes are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Software Business?
Touch Support is built for companies that:
- Are scaling so quickly for their internal team to handle the volume.
- Require 24/7 support without the headache of staffing three separate shifts.
- Have variable quality across agents and channels.
- Require multi-language coverage but can't hire native speakers for each language.
- Need to control support costs while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
