Premium Customer Support for Software companies in Dallas
Deploy an 24/7 embedded CX workforce which feels just like an extension of your Dallas office.
Your audit & consultation are totally at no cost, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists aim to drive real-world success for each of our software clients in Dallas and beyond.
Here are some key metrics we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Dallas select
Touch Support for CX
Go Live in 7 Days or Less
We've developed implementation process are so streamlined, we get most partners go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your software clients in Dallas and beyond across all time zones, in their language, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work directly inside your CRM, following your exact workflows.
Complete Transparency
Access to live reports, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email + Ticketing
- Chat Support
- Phone Support
- Community Monitoring
Our Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Improve
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Book a call with a CX outsourcing expert today.
Your strategy calls and quotes are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support excels with companies who:
- Are scaling so quickly for their in-house team to keep up.
- Need 24/7 support without managing 3 shifts.
- Struggle with uneven quality across agents or agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Want to reduce customer service costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
