Premium Customer Service for Software companies in Florida
Deploy a 24/7 embedded CX workforce that acts just like a part of your Florida team.
This audit & consultation are totally free.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists aim to deliver outstanding results for each of our software partners in Florida and beyond.
Here are some key metrics we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Software Businesses in Florida prefer
Touch Support for CX
Up and Running within 7 Days
We've developed implementation process are so tight, most partners are up and running within just a week.
Global, 24/7, Omnichannel Coverage
Serve your software customers in Florida and beyond across all time zones, in their language, and on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate natively inside your helpdesk, following your macros.
You See What We See
Get Transparent dashboards, real-time QA scores, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support & Ticket Management
- Chat Support
- Inbound Voice
- Social Media Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Florida?
Book a consultation with one of our CX experts today.
Your strategy calls and implementation plans are entirely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for businesses in Florida that:
- Are growing so quickly for their internal team to keep up.
- Require 24/7 support without the headache of staffing 3 shifts.
- Are seeing variable quality across tickets and agents.
- Require multi-language coverage but cannot hire native speakers for each language.
- Need to control customer service overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
