Premium Customer Service for Software companies in Idaho
Deploy a 24/7 embedded CX workforce that feels just like an extension of your Idaho office.
This free consultation is completely free of charge, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our customer support experts aim to deliver real-world success for each of our software clients.
Here are a few key benchmarks we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Companies in Idaho select
Touch Support for Their Customer Support
Up and Running within 7 Days
Our onboarding SOPs is so tight, most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your software customers in Idaho and beyond across all time zones, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists embed directly inside your CRM, following your macros.
Complete Transparency
Receive Live reports, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support + Ticket Management
- Proactive Chat
- Inbound Voice
- Social Media Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Book a meeting with a CX outsourcing expert today.
Our free audit, consultation, & quotes are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for software companies that:
- Are expanding too fast for their internal team to keep up.
- Require always-on support without staffing three separate shifts.
- Struggle with inconsistent quality between support interactions and agents.
- Need multilingual coverage but can't hire natively in-house.
- Need to lower customer service overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
