Expert Customer Support for Software companies in Maine
Get a 24/7 integrated CX workforce which acts just like a part of your Maine team.
This strategy call is 100% at no cost, with no obligation.
Our Stats
KEY METRICS WE TRACK
Our dedicated CX specialists work hard to achieve real-world success for all of our software clients.
Here are some key KPIs we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Maine choose
Touch Support for CX
Live within 7 Days
We've got onboarding SOPs is so tight, we get most partners are up and running in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your software customers in Maine and beyond 24/7, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists embed natively within your helpdesk, mastering your SOPs.
No Secrets, Just Results
Get Transparent reports, real-time quality audits, and reporting your team in Maine can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support + Ticketing
- Chat Support
- Voice
- Social Media Support
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Request a meeting with a software support specialist now.
Our free audit, consultation, & quotes are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support excels with software businesses who:
- Are growing too fast for their in-house team to keep up.
- Want 24/7 support without the headache of staffing three internal shifts.
- Struggle with uneven QA scores between tickets and channels.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers for each language.
- Want to control customer service costs without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
