Premium Customer Service for Software companies in Minnesota
Get a 24/7 integrated CX workforce which acts just like an extension of your Minnesota office.
The audit & consultation are completely free, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams work hard to deliver outstanding results for each of our software clients in Minnesota and beyond.
Here are some key benchmarks we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Minnesota prefer
Touch Support for CX Outsourcing
Live in Under a Week
Our onboarding SOPs is so tight, we get most clients are fully operational within just a week.
24/7 Omnichannel & Multilingual Support
Meet your software customers in Minnesota and beyond across all time zones, in the language they speak, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our team embed directly inside your helpdesk, mastering your exact workflows.
Complete Transparency
Access to live reports, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email & Ticketing
- Proactive Chat
- Phone Support
- Community Support
Platforms We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Request a call with one of our CX experts now.
Our audits, consultations, and quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for companies that:
- Are growing rapidly for their internal team to keep up.
- Require round-the-clock support without the cost of staffing 3 shifts.
- Have variable QA scores across support interactions and channels.
- Want multilingual coverage but cannot hire native speakers in-house.
- Need to control customer service overhead without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
