Expert Customer Service for Software companies in Nevada
Get an 24/7 embedded CX workforce which acts just like an extension of your Nevada office.
This audit and consultation are entirely at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts work hard to deliver real-world success for each of our software clients.
Here are some key metrics we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Nevada choose
Touch Support for Their Customer Support
Live within 7 Days
Our implementation playbook is so streamlined, we get most clients go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Serve your software customers in Nevada and beyond 24/7, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents operate directly inside your helpdesk, using your SOPs.
No Secrets, Just Results
Receive Live reports, live QA scores, and analytics your team in Nevada can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email + Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Key Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Nevada?
Schedule a meeting with a CX outsourcing expert today.
Your audits, consultations, and implementation plans are completely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for software companies who:
- Are scaling so quickly for their internal team to handle the volume.
- Need always-on support without the headache of staffing 3 shifts.
- Have inconsistent QA scores across tickets or agents.
- Require multi-language coverage but can't hire native speakers in-house.
- Want to reduce customer service costs while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
