Expert Customer Support for Software companies in North Carolina
Get an 24/7 integrated CX team which operates just like a part of your North Carolina team.
The audit and consultation are totally free of charge, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our CX specialists work hard to achieve real-world success for each of our software partners.
Here's a look at a few key benchmarks we are proud to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Software Businesses in North Carolina choose
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
We've got implementation playbook is so tight, most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your software customers in North Carolina and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team operate directly within your helpdesk, following your brand standards.
Full Visibility
Access to live dashboards, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email + Ticket Management
- Chat Support
- Voice
- Social Monitoring
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Data We Provide
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Book a consultation with one of our CX experts today.
Your audits, consultations, and quotes are totally free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with software businesses that:
- Are scaling rapidly for their internal team to handle the volume.
- Want 24/7 support without the cost of staffing 3 shifts.
- Struggle with inconsistent QA scores across tickets and agents.
- Require multilingual coverage but can't hire native speakers in-house.
- Need to reduce customer service spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
