Top-Rated Customer Service for Software companies in Phoenix
Deploy a 24/7 integrated CX team that operates like an extension of your Phoenix team.
This strategy call is totally free of charge, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists work hard to deliver excellence for all of our software partners in Phoenix and beyond.
Here are some key benchmarks we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Businesses in Phoenix choose
Touch Support for CX
Up and Running within 7 Days
Our implementation playbook are so tight, most clients are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Support your software clients in Phoenix and beyond 24/7, in the language they speak, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your helpdesk, following your playbooks.
No Secrets, Just Results
Receive Live dashboards, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email Support + Ticketing
- Live Chat
- Inbound Voice
- Social Media Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Data We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Phoenix?
Schedule a consultation with one of our CX experts today.
Our free audit, consultation, & quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with software companies that:
- Are expanding rapidly for their in-house team to handle the volume.
- Need always-on support without hiring for three internal shifts.
- Struggle with uneven quality between support interactions or agents.
- Require multi-language coverage but can't hire native speakers for each language.
- Want to lower support spending without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
