Premium Customer Service for Software companies in Portugal
Get an 24/7 integrated CX workforce which feels like an extension of your Portugal office.
This audit & consultation are completely free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our customer support experts aim to deliver real-world success for each of our software clients.
Here are a few key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Companies in Portugal select
Touch Support for Their Customer Support
Live in 7 Days or Less
Our onboarding SOPs are so streamlined, most clients are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Serve your software clients in Portugal and beyond 24/7, in the language they speak, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists work directly inside your helpdesk, following your brand standards.
No Secrets, Just Results
Access to transparent dashboards, real-time QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email + Ticket Management
- Proactive Chat
- Phone Support
- Social Monitoring
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Data We Provide
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Portugal?
Schedule a call with a CX outsourcing expert now.
Our audits, consultations, and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Software Business?
Touch Support is the perfect fit for software businesses that:
- Are scaling rapidly for their internal team to handle the volume.
- Require round-the-clock support without managing three internal shifts.
- Struggle with uneven quality between agents and channels.
- Want multi-language coverage but can't hire natively for each language.
- Need to lower support spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
