Expert Customer Support for Software companies in San Francisco
Build a 24/7 embedded CX team that feels just like a part of your San Francisco team.
This strategy call is entirely free of charge, no commitment required.
Our Stats
KEY METRICS WE TRACK
Our dedicated support teams aim to deliver excellence for all of our software partners in San Francisco and beyond.
Here are some key KPIs we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Software Companies in San Francisco trust
Touch Support for Customer Experience
Up and Running within 7 Days
Our implementation process are so streamlined, most clients are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your software clients in San Francisco and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work directly inside your helpdesk, using your brand voice.
Full Visibility
Get Transparent dashboards, live QA scores, and reporting your team in San Francisco can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email Support + Ticketing
- Live Chat
- Voice
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
KPIs We Focus On
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a consultation with a CX outsourcing expert now.
Our free audit, consultation, & implementation plans are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Software Business?
Touch Support excels with software companies that:
- Are expanding rapidly for their internal team to handle the volume.
- Require round-the-clock support without the cost of staffing 3 shifts.
- Have uneven quality between agents and channels.
- Want multi-language coverage but can't hire native speakers in-house.
- Want to control customer service overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
