Top-Rated Customer Service for Subscription service companies in Cyprus
Deploy a 24/7 embedded CX workforce which feels just like an extension of your Cyprus office.
This initial audit is totally free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our CX specialists aim to drive outstanding results for each of our subscription service partners.
Here's a look at some key metrics we have been able to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Subscription service Companies in Cyprus prefer
Touch Support for Their Customer Support
Up and Running in Under a Week
We've got onboarding procedures are so streamlined, we get most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your subscription service customers in Cyprus and beyond across all time zones, in their language, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our agents embed natively within your helpdesk, using your playbooks.
No Secrets, Just Results
Receive Live reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticketing
- Proactive Chat
- Phone Support
- Social Monitoring
Platforms We Support
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Reporting We Provide
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a meeting with one of our CX experts today.
Your strategy calls and implementation plans are 100% free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for companies who:
- Are growing so quickly for their internal team to handle the volume.
- Want always-on support without hiring for three internal shifts.
- Struggle with uneven QA scores between tickets and agents.
- Need multilingual coverage but can't hire native agents for each language.
- Need to reduce customer service spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
