Expert Customer Service for Technology companies in Belgium
Build a 24/7 embedded CX team which operates just like an extension of your Belgium team.
This strategy call is completely free of charge.
Our Stats
KEY METRICS WE TRACK
Our customer support experts work hard to achieve real-world success for each of our technology clients in Belgium and beyond.
Here's a look at some key metrics we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Businesses in Belgium prefer
Touch Support for Their Customer Support
Go Live in Under a Week
Our onboarding procedures are so streamlined, most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your technology clients in Belgium and beyond 24/7, in their language, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our team operate natively within your CRM, mastering your playbooks.
Full Visibility
Access to transparent dashboards, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email Support + Ticket Management
- Live Chat
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Metrics We Improve
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Book a meeting with one of our CX experts now.
Our audits, consultations, and quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support excels with companies who:
- Are growing rapidly for their internal team to keep up.
- Need 24/7 support without staffing three separate shifts.
- Are seeing uneven quality between agents or agents.
- Require multi-language coverage but cannot hire natively for each language.
- Want to reduce CX overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
