Top-Rated Customer Service for Technology companies in Columbus
Get an 24/7 embedded CX team that operates like an extension of your Columbus team.
The strategy call is totally free of charge.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams aim to drive excellence for each of our technology partners in Columbus and beyond.
Here are a few key KPIs we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Companies in Columbus select
Touch Support for CX
Go Live within 7 Days
We've developed implementation process are so refined, most partners are up and running within just a week.
24/7 Omnichannel & Multilingual Support
Meet your technology customers in Columbus and beyond 24/7, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your CRM, following your macros.
No Secrets, Just Results
Receive Live reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email Support & Ticket Management
- Proactive Chat
- Inbound Voice
- Community Monitoring
Platforms We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Columbus?
Request a consultation with a CX outsourcing expert now.
Our free audit, consultation, & implementation plans are totally free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Technology Business?
Touch Support excels with companies who:
- Are scaling so quickly for their in-house team to keep up.
- Need always-on support without the headache of staffing 3 shifts.
- Struggle with inconsistent quality across support interactions and agents.
- Need multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Want to reduce customer service spending without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
