Top-Rated Customer Support for Technology companies in Croatia
Deploy an 24/7 embedded CX workforce which acts like a part of your Croatia team.
This audit & consultation are 100% free of charge, no strings attached.
Our Stats
KEY METRICS WE LOVE
Our CX specialists work hard to deliver excellence for each of our technology partners in Croatia and beyond.
Here are a few key metrics we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in Croatia trust
Touch Support for Their Customer Support
Go Live in 7 Days or Less
We've developed implementation process is so tight, most partners are fully operational in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your technology clients in Croatia and beyond 24/7, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our team operate natively inside your helpdesk, following your macros.
No Secrets, Just Results
Access to live dashboards, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email Support & Ticketing
- Proactive Chat
- Voice
- Social Support
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
KPIs We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Croatia?
Request a call with a CX outsourcing expert now.
Your audits, consultations, and quotes are completely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Technology Business?
Touch Support is the perfect fit for businesses in Croatia that:
- Are expanding so quickly for their in-house team to keep up.
- Need always-on support without staffing 3 shifts.
- Have inconsistent QA scores between support interactions and channels.
- Need multi-language coverage but can't hire natively for each language.
- Want to control customer service overhead without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
