Expert Customer Service for Technology companies in Croatia
Build a 24/7 embedded CX team which acts like an extension of your Croatia office.
This audit and consultation are 100% free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our customer support experts strive to drive excellence for each of our technology clients.
Here's a look at a few key metrics we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Companies in Croatia choose
Touch Support for CX Outsourcing
Go Live in 7 Days or Less
Our onboarding procedures is so refined, most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your technology customers in Croatia and beyond across all time zones, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists embed directly within your helpdesk, mastering your brand standards.
You See What We See
Get Transparent reports, real-time quality audits, and reporting that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email Support + Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
KPIs We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to transform your customer support?
Schedule a meeting with a technology support specialist today.
Your audits, consultations, and quotes are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for companies that:
- Are expanding too fast for their in-house team to handle the volume.
- Require 24/7 support without staffing three internal shifts.
- Have variable QA scores between tickets and agents.
- Require multilingual coverage but find it {hard|difficult} to hire natively for each language.
- Want to lower customer service spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
