Premium Customer Service for Technology companies in Czech Republic
Get a 24/7 integrated CX team that operates just like a part of your Czech Republic team.
The free consultation is totally free of charge, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts aim to deliver excellence for all of our technology clients.
Here's a look at some key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Companies in Czech Republic select
Touch Support for CX Outsourcing
Live within 7 Days
Our implementation playbook are so refined, most partners are up and running in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your technology customers in Czech Republic and beyond 24/7, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our team embed natively inside your helpdesk, mastering your macros.
No Secrets, Just Results
Access to live reports, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support + Ticket Management
- Live Chat
- Phone Support
- Social Media Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Czech Republic?
Schedule a consultation with a CX outsourcing expert now.
Our audits, consultations, and quotes are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Technology Business?
Touch Support is the perfect fit for companies who:
- Are growing rapidly for their internal team to handle the volume.
- Require round-the-clock support without the cost of staffing 3 shifts.
- Have variable QA scores between support interactions and agents.
- Require multilingual coverage but can't hire native agents for each language.
- Want to reduce customer service spending without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
