Top-Rated Customer Support for Technology companies in Hawaii
Build an 24/7 integrated CX workforce that feels just like a part of your Hawaii office.
Your free consultation is completely at no cost, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our CX specialists work hard to achieve excellence for each of our technology clients in Hawaii and beyond.
Here are some key metrics we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Companies in Hawaii trust
Touch Support for Their Customer Support
Live in 7 Days or Less
Our onboarding SOPs are so streamlined, we get most partners are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Support your technology customers in Hawaii and beyond across all time zones, in their language, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents operate natively inside your helpdesk, using your brand standards.
You See What We See
Access to live dashboards, real-time quality audits, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email + Ticketing
- Chat Support
- Phone Support
- Social Monitoring
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & Many Others
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Hawaii?
Book a consultation with a technology support specialist today.
Your strategy calls and implementation plans are totally at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for technology companies who:
- Are expanding so quickly for their in-house team to handle the volume.
- Want always-on support without hiring for 3 shifts.
- Have uneven QA scores across agents or channels.
- Require multilingual coverage but cannot hire native speakers for each language.
- Need to cut customer service costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
