Expert Customer Support for Technology companies in Illinois
Deploy an 24/7 integrated CX workforce that feels like a part of your Illinois office.
The initial audit is 100% free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated customer support experts aim to drive excellence for each of our technology clients.
Here are a few key metrics we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Businesses in Illinois select
Touch Support for Their Customer Support
Live within 7 Days
We've got onboarding procedures are so refined, most partners go live within just a week.
Global, 24/7, Omnichannel Coverage
Meet your technology customers in Illinois and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your CRM, mastering your SOPs.
Complete Transparency
Access to transparent dashboards, live QA scores, and reporting your team in Illinois can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Community Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Reporting We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Request a consultation with a CX outsourcing expert today.
Our strategy calls and implementation plans are totally free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for companies that:
- Are growing so quickly for their in-house team to keep up.
- Require 24/7 support without the cost of staffing 3 shifts.
- Are seeing inconsistent QA scores across support interactions or agents.
- Require multi-language coverage but don't want to hire natively in-house.
- Need to reduce customer service spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
