Expert Customer Service for Technology companies in Michigan
Deploy an 24/7 embedded CX workforce that operates just like an extension of your Michigan office.
This strategy call is 100% at no cost, no commitment required.
Our Stats
DATA THAT DRIVES US
Our customer support experts strive to drive outstanding results for each of our technology partners.
Here's a look at some key KPIs we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Businesses in Michigan trust
Touch Support for CX Outsourcing
Live within 7 Days
We've developed onboarding procedures is so streamlined, we get most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Meet your technology customers in Michigan and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents operate directly within your helpdesk, mastering your brand standards.
Complete Transparency
Get Transparent reports, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support + Ticket Management
- Proactive Chat
- Voice
- Community Monitoring
Platforms We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Reporting We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Michigan?
Schedule a call with a CX outsourcing expert today.
Our free audit, consultation, & implementation plans are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with businesses in Michigan who:
- Are scaling so quickly for their internal team to keep up.
- Want 24/7 support without hiring for 3 shifts.
- Struggle with uneven quality across tickets or agents.
- Need multi-language coverage but cannot hire native agents in-house.
- Need to cut support overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
