Premium Customer Support for Technology companies in Nebraska
Deploy a 24/7 embedded CX workforce which operates like an extension of your Nebraska office.
The strategy call is completely free of charge, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated customer support experts strive to drive outstanding results for all of our technology partners in Nebraska and beyond.
Here are a few key KPIs we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Technology Businesses in Nebraska select
Touch Support for Customer Experience
Go Live in Under a Week
We've got implementation playbook is so refined, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your technology clients in Nebraska and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists work directly within your CRM, following your playbooks.
You See What We See
Get Transparent dashboards, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email Support & Ticket Management
- Proactive Chat
- Inbound Voice
- Social Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & More
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your customer support?
Book a meeting with a technology support specialist now.
Our audits, consultations, and implementation plans are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for technology businesses that:
- Are scaling so quickly for their in-house team to handle the volume.
- Need 24/7 support without staffing 3 shifts.
- Are seeing variable quality between agents and agents.
- Want multi-language coverage but don't want to hire native agents in-house.
- Need to lower CX spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
