Premium Customer Support for Technology companies in Netherlands
Get an 24/7 integrated CX workforce which feels like a part of your Netherlands office.
Your strategy call is entirely at no cost, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our support teams aim to drive real-world success for each of our technology partners.
Here's a look at some key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in Netherlands prefer
Touch Support for Their Customer Support
Up and Running in 7 Days or Less
We've developed onboarding SOPs are so streamlined, most partners are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Support your technology customers in Netherlands and beyond 24/7, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents work natively within your helpdesk, following your macros.
You See What We See
Get Transparent reports, live QA scores, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email & Ticket Management
- Proactive Chat
- Phone Support
- Community Support
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Key Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Book a meeting with one of our CX experts today.
Your strategy calls and quotes are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is designed for companies who:
- Are scaling rapidly for their in-house team to keep up.
- Require round-the-clock support without managing three internal shifts.
- Are seeing inconsistent quality between support interactions and agents.
- Want multilingual coverage but don't want to hire natively for each language.
- Need to lower support costs while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
