Top-Rated Customer Service for Technology companies in Oregon
Get an 24/7 integrated CX workforce which acts just like a part of your Oregon office.
Your strategy call is completely free, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our dedicated CX specialists work hard to deliver real-world success for each of our technology partners in Oregon and beyond.
Here's a look at some key KPIs we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in Oregon trust
Touch Support for CX Outsourcing
Up and Running in Under a Week
We've got implementation process are so streamlined, most clients are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Support your technology clients in Oregon and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents operate natively inside your helpdesk, using your brand voice.
You See What We See
Access to transparent dashboards, real-time QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Support
- Email Support + Ticketing
- Chat Support
- Voice
- Social Media Monitoring
Your Helpdesk Platforms
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Key Metrics We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Schedule a call with one of our CX experts now.
Your free audit, consultation, & quotes are completely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Technology Business?
Touch Support is built for companies who:
- Are growing rapidly for their in-house team to handle the volume.
- Require always-on support without the headache of staffing three separate shifts.
- Struggle with inconsistent QA scores across support interactions and agents.
- Want multilingual coverage but find it {hard|difficult} to hire native agents for each language.
- Want to lower CX overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
