Premium Customer Service for Technology companies in Rhode Island
Deploy a 24/7 integrated CX workforce which acts like an extension of your Rhode Island team.
Your strategy call is 100% free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our customer support experts strive to drive outstanding results for each of our technology partners in Rhode Island and beyond.
Here's a look at some key benchmarks we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Companies in Rhode Island select
Touch Support for Their Customer Support
Up and Running within 7 Days
We've got onboarding SOPs is so tight, we get most partners go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your technology clients in Rhode Island and beyond across all time zones, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed natively inside your CRM, following your playbooks.
No Secrets, Just Results
Access to transparent reports, live QA scores, and analytics your team in Rhode Island can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support + Ticket Management
- Live Chat
- Phone Support
- Social Support
Tools We Master
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Reporting We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Schedule a call with a technology support specialist today.
Your audits, consultations, and quotes are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Technology Business?
Touch Support is designed for technology businesses that:
- Are growing rapidly for their internal team to handle the volume.
- Want always-on support without staffing 3 shifts.
- Have inconsistent QA scores between agents and channels.
- Require multi-language coverage but don't want to hire native speakers in-house.
- Want to control support costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
