Expert Customer Support for Technology companies in Virginia
Build a 24/7 integrated CX team that feels like a part of your Virginia office.
Your strategy call is entirely free, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists aim to drive outstanding results for each of our technology clients in Virginia and beyond.
Here's a look at a few key benchmarks we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Companies in Virginia prefer
Touch Support for CX Outsourcing
Up and Running in 7 Days or Less
We've developed onboarding SOPs are so refined, we get most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your technology customers in Virginia and beyond across all time zones, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate natively inside your helpdesk, mastering your exact workflows.
Complete Transparency
Access to transparent reports, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email & Ticketing
- Live Chat
- Inbound Voice
- Social Media Support
Our Helpdesk Platforms
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout and Many Others
Metrics We Improve
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Book a consultation with a CX outsourcing expert today.
Our audits, consultations, and quotes are 100% free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Technology Business?
Touch Support is built for technology companies that:
- Are scaling rapidly for their internal team to keep up.
- Want round-the-clock support without managing 3 shifts.
- Struggle with uneven quality across tickets or agents.
- Want multi-language coverage but can't hire natively for each language.
- Want to control CX spending without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
