Top-Rated Customer Support for Technology companies in West Virginia
Build an 24/7 integrated CX team that operates like a part of your West Virginia team.
This strategy call is 100% free of charge.
Our Stats
KEY METRICS WE LOVE
Our dedicated customer support experts work hard to drive real-world success for each of our technology clients.
Here are a few key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Technology Businesses in West Virginia select
Touch Support for CX
Up and Running in Under a Week
We've got onboarding SOPs is so streamlined, we get most partners go live within just a week.
Multilingual. Multichannel. 24/7.
Meet your technology customers in West Virginia and beyond 24/7, in their language, & on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly within your CRM, using your SOPs.
No Secrets, Just Results
Access to transparent dashboards, live QA scores, and analytics your team in West Virginia can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email + Ticket Management
- Chat Support
- Inbound Voice
- Social Monitoring
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Key Metrics We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in West Virginia?
Request a call with a technology support specialist now.
Our audits, consultations, and quotes are totally free of charge, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for technology companies that:
- Are growing too fast for their internal team to handle the volume.
- Require round-the-clock support without managing 3 shifts.
- Have variable QA scores across support interactions and channels.
- Want multilingual coverage but find it {hard|difficult} to hire native agents for each language.
- Need to lower customer service costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
