Top-Rated Customer Service for Telecommunications companies in Boston
Deploy a 24/7 embedded CX team that acts like a part of your Boston team.
This strategy call is completely free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to drive excellence for each of our telecommunications partners.
Here's a look at a few key KPIs we have been able to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Telecommunications Businesses in Boston select
Touch Support for CX Outsourcing
Go Live in Under a Week
We've got implementation playbook are so refined, we get most clients are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your telecommunications customers in Boston and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work natively within your CRM, mastering your macros.
Complete Transparency
Access to transparent reports, live quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email Support + Ticket Management
- Chat Support
- Phone Support
- Social Monitoring
Systems We Support
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Measure
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a call with a telecommunications support specialist now.
Your strategy calls and quotes are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is built for businesses in Boston who:
- Are growing so quickly for their internal team to keep up.
- Require 24/7 support without staffing three internal shifts.
- Struggle with uneven QA scores across agents and channels.
- Need multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to cut customer service costs while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
