Expert Customer Service for Telecommunications companies in Greece
Deploy an 24/7 embedded CX team that acts just like a part of your Greece office.
The strategy call is 100% free of charge, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists aim to drive real-world success for all of our telecommunications partners in Greece and beyond.
Here's a look at a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Telecommunications Businesses in Greece select
Touch Support for CX
Live within 7 Days
We've developed implementation process are so refined, we get most partners are up and running in under 7 days.
Multilingual. Multichannel. 24/7.
Meet your telecommunications customers in Greece and beyond across all time zones, in the language they speak, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work natively inside your CRM, mastering your brand standards.
No Secrets, Just Results
Get Transparent dashboards, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email + Ticket Management
- Proactive Chat
- Inbound Voice
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Measure
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Schedule a consultation with a telecommunications support specialist now.
Your audits, consultations, and implementation plans are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is built for businesses in Greece who:
- Are expanding rapidly for their in-house team to keep up.
- Need round-the-clock support without the cost of staffing 3 shifts.
- Struggle with inconsistent QA scores between agents and agents.
- Want multi-language coverage but find it {hard|difficult} to hire natively in-house.
- Need to lower CX spending while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
