Top-Rated Customer Support for Telecommunications companies in Luxembourg
Deploy an 24/7 embedded CX team which feels just like an extension of your Luxembourg office.
This free consultation is entirely free of charge.
Our Stats
DATA THAT DRIVES US
Our support teams strive to achieve outstanding results for each of our telecommunications partners.
Here's a look at some key benchmarks we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Telecommunications Companies in Luxembourg select
Touch Support for Customer Experience
Up and Running in 7 Days or Less
Our onboarding procedures are so streamlined, most clients go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your telecommunications customers in Luxembourg and beyond across all time zones, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists operate directly within your CRM, following your brand voice.
You See What We See
Get Transparent reports, real-time QA scores, and reporting your team in Luxembourg can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email + Ticket Management
- Proactive Chat
- Voice
- Community Monitoring
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Key Metrics We Focus On
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your CX?
Request a call with a CX outsourcing expert now.
Your free audit, consultation, & quotes are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Telecommunications Business?
Touch Support is designed for companies who:
- Are expanding so quickly for their internal team to keep up.
- Want round-the-clock support without the cost of staffing three internal shifts.
- Struggle with inconsistent QA scores across agents and agents.
- Want multi-language coverage but cannot hire natively in-house.
- Need to lower support overhead without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
