Expert Customer Support for Telecommunications companies in North Carolina
Deploy an 24/7 embedded CX workforce which feels just like an extension of your North Carolina team.
This initial audit is 100% at no cost, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated CX specialists aim to drive outstanding results for all of our telecommunications clients.
Here are a few key KPIs we consistently achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Telecommunications Companies in North Carolina trust
Touch Support for Customer Experience
Live in Under a Week
We've developed implementation process are so refined, we get most clients are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your telecommunications clients in North Carolina and beyond across all time zones, in their language, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your helpdesk, following your macros.
No Secrets, Just Results
Receive Live reports, real-time QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email & Ticket Management
- Live Chat
- Voice
- Social Media Monitoring
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
KPIs We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your customer support?
Schedule a meeting with a CX outsourcing expert today.
Our strategy calls and implementation plans are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with companies who:
- Are growing rapidly for their in-house team to keep up.
- Want always-on support without the headache of staffing 3 shifts.
- Have uneven quality across support interactions and agents.
- Need multi-language coverage but can't hire native speakers in-house.
- Need to cut support costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
