Top-Rated Customer Support for Telecommunications companies in Oregon
Get a 24/7 integrated CX team which feels like an extension of your Oregon office.
This audit and consultation are entirely at no cost.
Our Stats
OUR PROVEN RESULTS
Our support teams aim to achieve excellence for each of our telecommunications partners in Oregon and beyond.
Here's a look at a few key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Telecommunications Businesses in Oregon choose
Touch Support for CX
Up and Running within 7 Days
We've got onboarding procedures is so refined, most clients go live in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your telecommunications customers in Oregon and beyond across all time zones, in the language they speak, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents work directly inside your CRM, following your brand voice.
Complete Transparency
Access to live reports, live QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Support
- Email + Ticketing
- Chat Support
- Phone Support
- Social Media Monitoring
Systems We Know
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Metrics We Improve
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a consultation with a telecommunications support specialist now.
Our strategy calls and quotes are 100% at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Telecommunications Business?
Touch Support is designed for companies that:
- Are scaling rapidly for their internal team to handle the volume.
- Require always-on support without hiring for 3 shifts.
- Are seeing inconsistent QA scores between support interactions and channels.
- Need multi-language coverage but find it {hard|difficult} to hire native speakers in-house.
- Want to reduce customer service spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
