Top-Rated Customer Service for Telecommunications companies in Seattle
Build an 24/7 integrated CX team which acts like a part of your Seattle team.
The strategy call is totally at no cost, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts strive to drive real-world success for all of our telecommunications partners in Seattle and beyond.
Here are some key KPIs we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Telecommunications Businesses in Seattle select
Touch Support for CX
Live in Under a Week
Our onboarding procedures are so tight, most partners go live in 7 days or less.
Global, 24/7, Omnichannel Coverage
Serve your telecommunications customers in Seattle and beyond across all time zones, in their language, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists embed natively within your CRM, following your playbooks.
You See What We See
Get Transparent dashboards, real-time QA scores, and analytics your team in Seattle can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email + Ticketing
- Chat Support
- Phone Support
- Community Support
Your Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Reporting We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Seattle?
Schedule a consultation with a CX outsourcing expert today.
Your audits, consultations, and quotes are completely at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for businesses in Seattle that:
- Are growing too fast for their in-house team to handle the volume.
- Want round-the-clock support without the cost of staffing 3 shifts.
- Are seeing variable quality between tickets or channels.
- Require multi-language coverage but can't hire natively in-house.
- Want to cut CX overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
